• Shipping Fees:

The shipping fee is calculated based on the destination country and the total weight of your selected products. For detailed information on shipping rates, please refer to our shipping calculator at checkout.

• Address or Name Changes Post-Dispatch:

If your order is already on its way and you need to make any amendments to the delivery address or the name on the order, we are here to assist. Kindly contact us promptly via our WhatsApp service at +90 506 363 14 97 with the necessary updates, and we will coordinate with our courier partners to accommodate your request.

• Deliveries on Public Holidays:

Please note that our courier partners do not operate on public holidays. As such, deliveries scheduled for these dates will be processed on the next business day.

• Expedited Shipping Requests:

We strive to process all orders within a prompt timeframe. Typically, your purchase will be dispatched within 1-5 business days. If you have specific requirements or need expedited shipping, please contact our customer service team for assistance.

• Receiving Orders When Unavailable:

In instances where you are not available to receive your order at the provided address, our courier partners will make an attempt to contact you, providing details on how to collect your package from the nearest branch. It is important to collect your package within 3 working days to avoid its return to our facility. For additional assistance or to track your package, you are encouraged to use the WhatsApp contact number provided by the courier service.

• Invoice Inclusion:

In compliance with legal obligations, the invoice for your order, detailing your name and purchase, will accompany to your email . This procedure ensures transparency and facilitates a smooth customs clearance process, where applicable.